By Michael Mershon, Vice President
The Hatcher Group is a growing firm with an increasingly large and diverse portfolio of clients and suite of services. In just a few years, we’ve added dozens of new staff members; expanded our capability offerings into new and emerging areas like virtual and hybrid events, multimedia production, and recruitment marketing; and taken on more complex projects, especially in the government space, including for the National Assessment Governing Board (NAGB), the National Center for Injury Prevention and Control (NCIPC) at the Centers for Disease Control and Prevention (CDC), Maryland 529, Anne Arundel County and, most recently, the Federal Bureau of Investigation (FBI) Recruitment and Sourcing Unit.
That growth can bring with it a few significant — but solvable — management challenges:
At Hatcher, we use a tool we call Project Management Reviews (PMRs) to address these and other challenges.
During our PMRs, a client project manager is tasked with developing and leading a brief 20-minute presentation to the firm’s leadership, followed by time for discussion and Q&A. We hold these sessions quarterly, with three PMRs per session and typically structure them into five areas of focus:
It’s a lot to cover in 20 minutes but doing so encourages the presenting project manager to distill the essence of the review to its key components.
The discussion portion of the PMR allows leadership to brainstorm new or expanded offerings we could suggest to the client, offer potential solutions to project challenges, and bring inspiration and new best practices to other client engagements.
Taking what we’ve learned from the PMRs and holding ourselves accountable for follow-up is vitally important. Hatcher leadership regularly returns to the project Risks and Opportunities to confirm we’ve mitigated or eliminated all risks and fully pursued all opportunities.
Our PMR process isn’t just good for Hatcher; more importantly, it strengthens the services we provide for all our clients by keeping us flexible, nimble, and responsive. These presentations also provide an opportunity for strategic check-ins while a project is active, allowing for any needed adjustments.
Project Management Reviews not only reinforce the scope of our work for our clients, they open up potential new avenues for engagement, enhance our project team offerings, and make measurable impacts for future client solutions.
Michael Mershon is a Vice President at Hatcher and heads the Client Experience pillar.